Education:

High School:

College:

Mid-Pacific Institute, Honolulu, HI 6/92

Mid-Pacific School of the Arts, Honolulu, HI 6/92

Western Washington University, Bellingham, WA 6/96

Theatre

Sociology

Recent Work Experience:

* – Honolulu, Hawaii/Carmel, Indiana

Program Manager, 11/05 – Present

Administrate a Medical Evaluation Review Board for the State of Hawaii. Duties include setting up the a Hawaii branch office, analyzing and testing, and implementing the procedures and workflow for the new program, coordinating and training the doctors on the Board, managing data entry staff, and acting as a liaison between the Board, the main office, and the State.  

* – Honolulu, Hawaii

Business Systems Analyst, 4/05 – 11/05

Analyze current and future technical business needs for the Radiology and Respiratory Care Departments for a multi-site/multi-island hospital system. Act as a liaison and project manager for technical projects between business units and technical team and vendors. Current projects include: installing and implementing an digital imaging storage and distribution system for the Imaging Department, implementing application and hardware upgrades, data conversions, interface testing, and hospital-wide installation of workstations for multiple digital imaging and respiratory care applications. Performs tier-two tech support for applications.

* – Honolulu, Hawaii

Quality Assurance Analyst, 8/1/04 – 4/11/05

In addition to the duties of the QA Tester, I worked with business units to map workflow and verify business rules and procedures for automation. Verified process maps and data design documents for technical units. Helped create much of the workflow and process maps for the new QA Department. Created results reports and weekly status reporting that improved communication between the business and technical units. Served on a committee in the IT department to improve teamwork and collaboration among the technical groups. Provided technical support for agencies outside the company. Performed agency visits for follow up technical support, additional training, and customer feedback.

* – Honolulu, Hawaii

Quality Assurance Tester, 12/9/03 – 8/1/04

Involved with all functions of quality assurance for the development of web and mainframe based applications and interfaces. Facilitated the software development process by working with team members to help create a testing plan, time estimates, and test schedule, as well as developed test cases to ensure adherence to business rules. Coordinated testing with various departments. Detected, recorded, and reported issues and status to programmers, project managers, and business analysts. Provided technical support and troubleshooting for agencies outside of the company. Created a technical support log to track customer calls that improved customer service and proved to be a valued resource for product upgrades. Scheduled and executed training for agencies in a computer lab as well as via the internet for neighbor island offices. Created user manuals for trainings.

* – Honolulu, Hawaii

Quality Assurance Tester ,  5/12/03- 12/9/03

Temporary assignment that turned into a permanent position.  Involved with testing the interface between third party applications and in-house databases. Learned insurance business rules, three insurance applications, and in-house bug reporting applications in a short period of time. Developed test cases to insure adherence to insurance business rules and workflow. Executed manual and automated test cases. Coordinated testing execution with people from various departments.  Detected, recorded and reported issues and status to programmers, project managers and business analysts.

* – Honolulu, Hawaii

Data Processing System Analyst, 12/17/01 – 2/26/03

Provided basic PC, software, and network troubleshooting for three local offices and neighbor islands. Assessed technical needs of users and helped coordinate the PC upgrade and installation team. Facilitated technical aspects of moving and set up of 100 employees in a new office across town. Was a liaison between off-site Division Network Administrators and Branch users. Trained users on basic PC/Windows and MS Office skills in classroom and one-on-one settings. Provided in-depth inventory and documentation of hardware, software, database, and reporting needs.

* – Seattle, Washington

Product Support Specialist, 4/3/00 – 9/25/01

Traveled around the country training heath care professionals to implement and maintain a medical relational database.  Demonstrated software at national radiology conferences across the country.  Implemented and analyzed workflow and paper-flow policies for breast center facilities.  Provided technical support via phone and e-mail on technical topics ranging from multi-platform operating systems and interfaces with hospital databases, to creating reports to satisfy the federal government’s standards and requirements.  Trained and performed technical support for a variety of people including; radiologists, network administrators, radiology technicians and nurses. Moderated customer newsgroup discussions. Implemented quality improvements to standardize training for customers and in-house training such as writing a User Manual.

* – Kirkland, Washington

Technical Support Representative, 2/23/00 – 3/31/00

Provided technical phone support for Microsoft Windows 98. Trained in Microsoft Customer Service and the MS Knowledge Base as well as technical troubleshooting for Windows 98 and Windows 2000 PRO.

* – Seattle, Washington

Executive Secretary, 2/97 – 12/99

Provided administrative services for executives in the Customer Service Call Center Division. Kept timekeeping records for managerial staff and processed HR forms.  Worked with visually impaired co-workers to convert tax law documents to Braille. Trained users in the Portland office to use Excel 97. Provided end user support, basic training, and troubleshooting for Excel, Word, Outlook, Access 97, and other in-house human resource and timekeeping applications. Promoted three times within three years.

Awards:

§         Manager’s Award (Telephone Staffing Project – ASPECT) 5/98

§         Performance Awards 9/98 & 9/99

* – Honolulu, HI

Administrative Assistant, 6/95 – 8/95

Provided administrative services for Medical Management Department.

Volunteer Experience:

* - Honolulu HI

President, 2/04 – 12/04

The First Community Action Team (or First CAT) is a community outreach committee who coordinates company-wide volunteer events and fundraisers for non-profit agencies in the community. I led the committee in organizing volunteer events, soliciting for volunteers and donations, coordinating logistics, working with non-profit agencies, and speaking at company-wide meetings. Some of the events we volunteered for include the Hawaiian Humane Society’s Petwalk and Tux and Tails fundraisers, the Hawaii State Library System’s Summer Reading Program, cleaning Thomas Square, Hawaii Meals on Wheels, The Contemporary Museum’s ArtFest and collected clothing and toiletries for IHS.